Job Description

Salesforce Consultant

Lumary is a high-growth global healthtech company on a mission to revolutionize technology for the healthcare industry. We do this by developing solutions that support and empower service providers, working together to ensure better outcomes for people that need care. This commitment to partnership has been a key part of our success so far, and we are driven to continue evolving our products and our people so we can impact the healthcare community to thrive on a global scale.

Join Lumary and grow with us:

• Well-established team working across Australia, USA & Philippines
• Servicing 200+ enterprise and SMB healthcare service providers (NDIS, aged care, allied health, ABA)
• 80k+ people using our core platform every day, supporting 500k+ care recipients via Lumary
• $6B NDIS funds processed through Lumary platform on an annual basis
• Be part of a high performing and purpose driven team solving a global issue for a highly addressable market

You will be working in an agile and start-up environment, with plenty of opportunities for you to lean in and develop your skills to make a meaningful contribution to Lumary's mission and your career development. We push ourselves to build innovative products and deliver a first-rate customer experience to enable better outcomes for healthcare providers and their clients receiving care.

Our culture evolves with us on our scale-up journey. We focus on connection and building deep relationships with each other. We act in service of others to enable collective success and support. We think strategically and take ownership in our domains at every level. We remain positive and adaptable through change and growth.

You will find yourself quickly growing in your career, led by you and supported by us, and backed by a collaborative team that is open to new ideas and encourages everyone to bring their best selves to work.

About the Role:

Salesforce Consultants support projects from an engagement perspective, advising clients on best practice for implementation and customization of their Salesforce environment. Salesforce Consultants work on projects to implement specialist Salesforce solutions, from pre-sales through to scoping technical requirements, solution design, configuration and UAT.

- Build strong and genuine relationships with clients and other stakeholders through a combination of your personal qualities and becoming a trusted advisor through your knowledge of Lumary and Salesforce products

- Facilitate demonstrations of the Lumary product to clients at the beginning of their Lumary and Salesforce -implementation journey

- Facilitate client workshops to understand, gather requirements and turn these requirements into technical specifications

- Remain knowledgeable of what solutions are possible through Lumary and Salesforce products to ensure you understanding is sound when facilitating workshops and documenting technical specifications

- Document technical specifications for finance and other billing processes that are required to be built by the Delivery Developer team

- Deliver intermediate to complex client solutions including configuration of Lumary, Salesforce and other Salesforce products per technical specifications documented and signed off on by the client

- Present and facilitate user training sessions for clients to ensure their understanding of the technology and new processes is sufficient

- Support user acceptance testing with any rectification projects and additional customizations

- Complete data migration uploads with attention to detail and diligence

- Support clients through the hypercare stage to ensure seamless adoption and integration of Lumary and Salesforce products

- Support with business development activities where required to assist with Growth, Sales and Marketing activities

- Provide support and input into Delivery team projects as needed to ensure documentation and knowledge transfer internally

About You:

• 3 -4 years of experience working as a Salesforce Consultant
• Problem-solving mindset to overcome challenges proactively
• Experience in facilitating engaging workshops in a client facing role
• Proven relationship-building capability with diverse stakeholders
• Ability to work autonomously with limited supervision
• Experienced in business analysis to translate requirements into solutions
• Prior experience designing and delivering training

Lumary's Core Values:

• We 'Lead with an open heart' assuming positive intent and being courageous
• We 'Start with the end in mind' focussing on long-term impact of our actions and decisions
• We 'Take action in uncertainty' by proactively taking the next best step and exercising autonomy
• We 'Enable others for our collective good' through kindness and a team-first approach

Benefits of Working With Lumary:

• Flexibility to work from home and the office - hybrid working environment if based at on office location in Adelaide, Sydney or Denver, alternatively fully remote if not employed at an office location
• Flexible start and finish times - have a routine but on the days you need to book an appointment or finish early, go for it
• Monthly town halls for connection and company alignment
• Monthly dedicated Social Connection days
• Quarterly employee engagement surveys (currently at 78% engagement and trending upwards)
• 70-20-10 rule of learning adopted org-wide
• Own your personal and professional development and work with an internal coach or mentor (of your choosing) to support you on your life journey
• Internationally growing company working towards a purposeful vision: Empowering sustainable healthcare

Working at Lumary:

We are proud of the work we are doing and the team we have built so far. Join us and be part of a team working together to do better. From the advanced products we build to our philanthropic work, we connect with the belief that what we do every day is positively impacting the lives of our community.

At Lumary, we value diversity and believe in a culture of inclusivity, regardless of race, religion, age, gender identity, sexual orientation, physical or mental ability, or ethnicity. We are committed to building a welcoming workplace where everyone feels safe, valued and respected.

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