Job Description
We are AIR Communities, a top apartment community operator managing properties in major markets. Our team is passionate about providing exceptional service to our residents and communities. If you're a hardworking, detail-oriented, and customer-focused professional, we want you to join us!
You will work at Upton Place , our 196 unit unit luxury, apartment community located in Washington, D.C.
Check it out here:
A bit more about what you’ll do…
- Provide admin support to leasing staff
- Managing resident paperwork for new leases and renewals
- Handling the entire Move-In process.
- Assisting with making appointments and follow-up calls for leasing staff.
- Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.
- Monitors resident retention.
- Assist residents with any need
- Help residents pay their rent online
- Complete move-in and move-out inspections
- Register cars to park on-site
- Register pets for existing residents
- Assist with parcel pending (package deliveries)
- Enter in service requests for residents
- Answer questions regarding service requests
- Assisting with Notice to Vacates and gather information for move-outs
- Send communication to residents
- Coordinate and plan resident functions
- Responds to and manages resident complaints and/or service issues
- Contact residents about policy violations
Qualifications:
- Strong administration skills and superb attention to detail
- Ability to thrive in a Fast Paced environment
- Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals.
- Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
- A reliable mode of transportation.
- Ability to work a flexible schedule including evenings and weekends.
- Ability to read, write, and speak English.
Benefits:
- Expected base pay rate of $17.00 to $23.00 an hour + $35 commission for each completed lease you manage. You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job.
- You must secure an active Pennsylvania Real Estate license within six month of your hire date.
- Opportunity for extended time-off with benefits during slower parts of the year.
- Medical, dental, vision, and life insurance options available. HSA with company sponsored contributions, FSA (traditional and dependent care FSA).
- Short and long-term disability paid by the company.
- 401(K) plus company contributions.
- Paid Vacation, 9 Paid Holidays, and Paid Sick Time.
- Tuition Assistance Program.
- Commuter Benefits and Pet-Insurance.
- Up to 100% Reimbursement on Professional Certification/Licensing for Job Related Curriculums.
- Discounted Rent at AIR communities (certain exclusions apply, and an application is required).
- Paid parental leave of up to 16 weeks, following the birth or adoption of a child.
- Consumer discounts from various products and services including travel planning, wireless phones, health and fitness, home appliances, and more.
- 15 hours of paid time annually to give-back to your community.
- Opportunities for professional development and career growth including realistic job previews, in person and virtual leadership training, and professional development courses.
Candidates extended an offer will be required to undergo a four-panel drug screening that excludes marijuana testing.
Job Tags
Holiday work, Temporary work, Remote job, Flexible hours, Afternoon shift,