Job Description

Please Note:

• This is a 100% On-Site (Part-Time - Approx. 20 hours/week) located at Park Ridge, IL.
  
• Schedule: Monday-Friday: 6 PM-9 PM, Saturday: 9 AM-5 PM & Sunday: 12 PM-5 PM (Approximately 20 Hours/Week).
• Type: Part-Time, W2 Preferred.

Position Summary:

The IT Technician will support the daily technical operations during evenings and weekends. Under the direction of the full-time IT Manager, this role provides basic desktop support, public assistance, troubleshooting of routine issues, printer support, and general monitoring of network and AV systems.

Key Responsibilities:

• Provide in-person support to staff and patrons during evenings and weekends
  
• Assist users with login issues, printing problems, and workstation operation
• Monitor and report issues related to Wi-Fi, access points, and AV equipment
• Replace or troubleshoot peripherals (printers, scanners, phones) as needed
• Assist with minor system reboots, cable management, or physical equipment setup
• Log incidents, assist with documentation, and escalate issues to the IT Manager
• Help perform maintenance tasks like updates and inventory checks under guidance
• Ensure timely reporting of critical system alerts during working hours.
  

Requirements

Minimum Qualifications:

• Associate degree/diploma in Information Technology or related field (or enrolled in a relevant bachelor’s program)
  
• 1–2 years of basic IT support or help desk experience preferred
• Familiarity with Windows 10/11, Office 365, printers, and basic networking
• Strong communication and problem-solving skills
• Comfortable working in public-facing settings
• Must be dependable and able to work onsite during specified evening/weekend hours.
  

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