Customer Success Manager Job at Viaduct, An Aleron Company, Buffalo, NY

WjR4b1hhSjB5d3Z1Z3l1eGRkVmVzVDFxNGc9PQ==
  • Viaduct, An Aleron Company
  • Buffalo, NY

Job Description

Job Description

As a Customer Success Manager, you'll be the primary relationship manager for clients after they go live on the platform. Your mission is to ensure clients are successful, supported, and maximizing the value of our software in their day-to-day operations.

You'll work closely with clients to troubleshoot issues, uncover operational inefficiencies, and provide proactive solutions that help them optimize performance. You'll also act as the internal voice of the customer-sharing feedback and collaborating with our team to improve the product and overall client experience.

Key Responsibilities:

  • Serve as the main point of contact for clients post-go-live, ensuring a smooth transition into day-to-day platform use.
  • Act as a trusted advisor and operational problem-solver-helping clients overcome challenges and implement best practices.
  • Build strong, lasting relationships with clients by providing hands-on support and strategic guidance.
  • Monitor client health, engagement, and usage metrics to proactively identify opportunities or risks.
  • Work cross-functionally with internal teams to communicate client feedback, suggest enhancements, and support product improvement efforts.
  • Help clients continuously optimize their use of the platform to drive business goals and improve key performance indicators (KPIs).
  • Stay informed about fintech industry trends to better serve client needs and consult on operational solutions.

Job Tags

Similar Jobs

Akkodis

Graphic Designer Job at Akkodis

 ...Title: Industrial/Graphic UI Designer Location: Batesville IN 47006 - Hybrid Contract: 03+ months Pay Rate : $30-31/hr. (The rate may be...  ...computer skills in 2D graphics/illustration software (Advanced level in Adobe Creative Suite preferred). Figma Knowledge... 

Community Medical Centers

Registered Nurse (RN) - PACU - Post Anesthesia Care - $44-60 per hour Job at Community Medical Centers

Community Medical Centers is seeking a Registered Nurse (RN) PACU - Post Anesthesia Care for a nursing job in Fresno, California. Job Description...  ...Sign-on and relocation bonus incentives for eligible external hires Direct impact on quality inpatient care in a system with... 

Bridgeport, CT Area Jobs

Information Security Analyst, Configure Job at Bridgeport, CT Area Jobs

Information Security Analyst, Configure & optimize routers, VoIP, Wi-Fi, & surveillance systems. Implement routing policies. Design & deploy Wi-Fi networks, manage IP-based camera systems &implement failover solutions. Mail resume to HR Manager, Active Telephones Inc,... 

Strides ABA

Behavior Technician RBT bilingual (Spanish/English) Job at Strides ABA

 ...Job Title: Behavior Technician (RBT) bilingual (Spanish/English) Schedule: Monday-Friday 5:0...  ...Part-Time Location: Irvington NJ In-Home Position Overview: Strides ABA is seeking...  ...Behavior Technician RBT, you will work under the supervision of a Board Certified... 

Manpower

Forklift Operator Job at Manpower

 ...Our client, a leader in the automotive industry, is seeking a Forklift Operator to join their team. As a Forklift Operator, you will...  ...adjustments in all production areas. What's Needed? No prior experience required; we welcome entry-level candidates. Ability to...