Job Description

Job Description Company Description Remarkable AI helps consumer brands drive revenue with automated 1:1 messages. Remarkable AI connects with your existing tech stack to identify prime shoppers and generate the perfect personalized message. Build your community on social. Answer a product question by SMS. Bring customers back to shop with personalized win back emails. Role Description Customer Relationship Management Develop a trusted advisor relationship with each of your customers, driving success with our solutions and ensuring they receive maximum value from Remarkable Be an expert and advisor, while maintaining an understanding and expertise of Remarkable products and solutions, to drive our customer’s ability to successfully adopt the most relevant features for their specific requirements. Be a thought leader and provide insights, recommendations and best practices to your key accounts Customer Success Planning Develop and execute tailored Customer Success Plans that align with customers’ business objectives and desired outcomes. Conduct regular business reviews (QBRs) to ensure progress, align on goals, and identify growth opportunities. Retention & Expansion Drive high renewal rates and identify growth and expansion opportunities. Reduce churn and contraction through early risk identification, intervention, escalation and mitigation in partnership with your Remarkable team. Data-Driven insights Leverage data and analytics to identify trends, risks, and opportunities to enhance the customer journey. Prepare and present reports to customers and internal teams that demonstrate impact and value. Qualifications ~2+ years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization. ~ Analytical Skills for data-driven decision making. ~ Experience with strategic and complex enterprise customer needs. ~ Experience establishing yourself as a trusted advisor with customer partners to guide outcomes. ~ Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified. ~ Ability to understand and communicate complex problems clearly and concisely to different audiences. ~ Self-motivated and entrepreneurial team player.

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