Job Description

We are currently looking for a Customer Service Rep to join our team! This is a hybrid position- 3 days per week are required in the office with the flexibility to work remotely 2 days per week. 5 days in the office will be required during the training period.

Essential Duties & Responsibilities:

• Order receipt from customer
• Verify price/lead-time/MOQ
• Notify customer & resolve PO errors (price, MOQ, Pack QTY, Lead-time, etc)
• Entry of orders & order acknowledgement to customer
• Approve/Deny order change requests
• Customer notification of potentially late shipments and provide the customer with regular updates of late shipment status
• Support price changes and credit related issues (Coordinated between customer, business development & finance to resolve discrepancies)
• Portal maintenance for orders, shipments, etc.
• Import forecasts & firm orders into system
• Process sample orders (Enter sample/tooling POs & ship confirm as requested to support development activity)
• EDI support (Identify issues & enlist support of I/T as required to resolve)
• Product transition support (Coordinate between customer & operations to ensure smooth transition and minimal obsolescence for product identified as going obsolete or non-current. For new product, verify alignment between customer expectations & plant visibility.)
• Document customer-specific work instructions
• Identify and recommend continuous improvement activities

Requirements:

• High School Diploma
• 5+ years of B2B customer service experience, manufacturing preferred
• Prior experience within an ERP system
• Attention to detail and ability to manage multiple projects in a timely manner
• Proactive communication

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