Job Description

Department: Private Fleet

Reports To: Fleet Manager 

General Summary: 

Customer Service Representative is responsible for the private fleet's administrative functions. Responsibility includes planning, tracking, tracing, and reporting on inbound and outbound dedicated loads. Works with the private fleet on-site team to ensure on-time store deliveries, tractor utilization, inbound reverse logistics on-time pick-up, and driver safety and legal compliance operations.

Duties & Responsibilities: 

• Plan and assign outbound, vendor backhaul, and OVD loads
• Plan and assign rolltainer sweeps and dunnage consolidations
• Reporting Function:
  • Report on time load pick up
  • Report on time store delivery
  • Report BOL pick-up
  • Report on tractor utilization
  • Report on vendor backhaul pickup and delivery
• Answer and process driver load messages through satellite communications and plan swaps
• Resolve load issues involving bustouts, overweights, and/or paperwork issues
• Answer telephone calls from drivers, vendors, DCs, SSC, and other external sources
  • Work with drivers to ensure they understand the delivery documentation, call stores when the delivery is late, monitor load dispatch assignments, and review load optimizing.
    

Knowledge, Skills and Abilities (KSAs): 

• Proficient communication (written and verbal), listening, and interpersonal problem-solving skills
• Knowledge of dedicated transportation operations
• High attention to detail, strong planning, and organization skills
• Understand driver logs and hours of service
• Proficient in the sage of transportation optimization software to perform routing, tendering, scheduling, and shipment tracking
• Ability to function in a high-stress environment▪ Must know MS Office software
  

Work Experience &/or Education: 

• Bachelor's degree in Business or Logistics preferred, or comparable experience of one to two years in transportation operations for a retailer, manufacturing company, major carrier, or logistics company required.
• One to two years of customer service experience preferred
• One to two years of onsite driver dispatch experience preferred
• One year of Driver Dispatch Management System (satellite dispatch systems) experience (McLeod,TMW, Telogis, Dispatch Tracks, AS400)
  

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